WedTestimonials

Testimonials

 

Deborah Procter, Saturday 1st February 2014

“I would like to praise all of the wonderful staff who work at the Grosvenor Pulford Hotel. My daughter had her wedding there on Saturday 1st February and it was perfect. All of the staff were friendly, helpful and nothing was too much trouble. Alex and Maurice who supervised the wedding were so good to all of us and we were absolutely amazed at how smoothly everything went. Thanks to both of them, we couldn’t have imagined how special the whole day was going to be. Jade who ran the bar in the Grosvenor Suite was so busy and yet never stopped smiling and a credit to your hotel. Every member of staff we came into contact with from chamber maids, kitchen staff, reception, spa and bar staff were fantastic. Thank you so much!”

 

Louise and Jo Johnson-Collins, 21st December 2013 

“Gail was fantastically helpful and put us at ease. She highlighted many things that we had not even considered! Alistair & Maurice were wonderful from start to finish from helping to unload when we first arrived until bidding us goodnight. Alistair in particular went beyond the “call of duty” to ensure that the whole event ran without a single hitch. He was always smiling and we cannot thank him enough for all of his genuine thoughtfulness and professionalism throughout. Even the lovely lady who dressed the Suite took the time to chat to us before and after the day and everyone wished us well.”

Mr & Mrs Evans, 3rd November 2013 

“ The Grosvenor Pulford staff could not do enough for us. We were so pleased with them all. They made our special day extra special. Alastair was lovely even at my most stressful moments before the Civil Ceremony he calmed me down. The food was the best we have ever had and a lot of our guests have now started to go to the Grosvenor Pulford for Carvery on Sundays.” 

Mr & Mrs Higginson, 24th October 2013 

“Excellent customer service, nothing was too much trouble. All staff were professional and attentive and made our day extra special and run smoothly… Amazing value for money. We couldn’t fault any part of the day!” 

Mr & Mrs Shenton, 20th September 2013 

“Gail helped us to plan our day and was very informative, friendly and well organised. We also had a great Master of Ceremonies. Nothing was forgotten, everything looked perfect & all guests had a fantastic day. The photographs look amazing and we loved the Grosvenor Suite – private for all guests to enjoy each other’s company. We felt very at home and very happy with the entire experience. We would definitely recommend and can’t wait to come back to stay.”

Claire & Aiden Berry, 3rd August 2013

“Our day was magical and every tiny detail was perfect.”

Daniel & Kate Dunn, 13th July 2013

“Perfect location, perfect staff, perfect food.”

Mr & Mrs Morris, 8th June 2013

“When we looked around the Grosvenor Pulford, we were given time and space to think about the venue without feeling pressurised and pushed in to making an on the spot decision. This is what made the service stand out for me, in addition to the friendliness of the staff…I liked that Gail met with me on the morning of the Wedding to see myself and the guests off to the ceremony and ensure I had everything I needed…. Alistair was brilliant; polite, well organised and made sure everything was perfect. He was always around without being intrusive. We found all members of staff from reception staff, waiting on staff, cleaners and all the staff on the day to be polite and helpful. Nothing was too much trouble.”

Philippa Robinson/Smith, 24th May 2013

“You have an amazing team who work hard to keep everyone happy.”

Colin Bate & Kevin Dance, Civil Partnership 4th May 2013

“Outstanding! First class service”

Emma & Andy Graham, April 2013

“The staff were fantastic and made us feel like it was the first time that they had supported two Brides. The expertise was out of this world and we were made to feel so special… It  was the best day of our lives and the venue, staff, food and overall experience was out of this world.”

Nicola & Claire Charles-Paget, March 2013

“Natalie who originally showed us around was excellent in every way – very professional and extremely helpful. We had only popped in for a quick look but we were greeted with enthusiasm & professionalism. We immediately felt nothing would be too much trouble and we had no hesitation in making a firm booking…In the week leading up to the big day we contacted Gail several times to make adjustments but nothing was too much trouble – extremely obliging and helpful…. The whole day itself flowed very easily and we were very relaxed… We have already received many comments from our guests as to the high standard of service and the beautiful surroundings.”

Mr & Mrs Roberts, March 2013

“Everyone was amazing. Even though we were the third Wedding of the weekend, we were still made to feel very special. Everything the Hotel was involved in was perfect.”

Rachel & Paul Hough, 20th January 2013

“I would like to thank all members of staff who were working over our Wedding celebrations! Everyone was amazing! All our guests commented on the high standards of the Hotel and beautiful interior of the Hotel. I would love to do it all again!…John the Night Porter kept me company the night before the Wedding when I couldn’t sleep and went walking round the Hotel at 4.30am. Made me a pot of teaa and listened to me getting nervous. Got the wedding albums out for me to look at and get excited. He was a complete star…Becky from the Spa did my make up. Very friendly and lovely on the day – again nothing was too much trouble….The DJ was very friendly, played requests and even let my nephew (aged 5) sing his favourite song. Very friendly!”

Rebecca Brade, 31st December 2013

“I would like to take this opportunity to thank all of the staff at the Grosvenor Pulford Hotel & Spa for making Clare and myself feel so special, from the night before our Wedding when Clare stayed over to the day after when Clare received a big hug from Maurice when we returned to collect our things. We would like to give a special thanks to Alastair who was on hand to ensure the whole day ran smoothly and what appeared to us, so effortlessly….We would also like to let you know that a number of our guests who have been to a lot of Weddings elsewhere have said what a brilliant day they had and that it was the best Wedding that they had been to.”

Clare & Steve Bryant, 28th December 2012

“The Grosvenor Pulford out-stands any other venue I have visited. I have recommended the Grosvenor Pulford Hotel & Spa to everyone I have spoken to and if I could get married again (same husband!) I definitely would!…Gail helped me to plan my Wedding day. She was so welcoming and professional. Nothing was too much trouble. She was always on hand to discuss matters and change details…Maurice would always welcome me and my family whenever we visited the Grosvenor Pulford (Wedding Fayres, Meals, Drinks etc). He was outstanding on our Wedding day and made everyone laugh. Alastair and Maurice made the perfect team and it showed on my day…The food on the day was beautiful, nice and hot and amazing! All my guests made brilliant comments about the food. Happy guests, happy me!…A big thanks too to the waiters and waitresses who breezed in and out, with people not noticing they had been served, which was amazing. They were captured on my Wedding video and looked and acted professional. Very attentive and very nice to see their smiles… All of the staff were very attentive including the staff at Reception who were very welcoming… We were extremely satisfied and happy and will be coming back to celebrate our first Wedding Anniversary.”

Gail & Ian Evans-Matthias, 10th December 2012

“Grounds, Hotel, Staff, Function Room, Bedrooms, Food – Brilliant! Would recommend to everybody. Every aspect of our special day exceeded our expectations. Couldn’t fault anything, felt very special. Everything just flowed beautifully. Everybody was very polite, nothing was too much trouble. Very high standards. ”

Gemma & Jonathan Haggarty, 6th October 2012

“All of the staff at the Wedding act as if it is the first Wedding they have done. They don’t ever look bored of yet another Wedding. Fresh, enthusiastic, willing, friendly and so much more… Alastair was with us for all of the Wedding and was amazing. Maurice was there too. He puts you at ease and made us feel like we were King & Queen for the day. We felt so special… The staff were so organised and professional at all times and were so happy to help with anything… We will come back and stay in this Hotel for many years to come.

Jenny & Chris McAuley, 5th October 2012 

” I recently got married at this hotel in September and the whole day and stay was amazing, not just because it was our wedding day but also because of the attention to detail and professionalism of all the staff. Everything was perfect, and the food was gorgeous. I had several of my guests contact us after the wedding, just to say how much they enjoyed their time spent in the Grosvenor Pulford, never mind my wedding! Really couldn’t praise the place and its entire staff enough for giving us such a fantastic day to remember.”

Tripadvisor review, December 2012

“This is just a quick note to say thank you so so much for a truly exquisite experience. Our wedding was absolutely amazing. Our guests had a fabulous time and it was down to the dedicated staff at the Grosvenor. The attention to detail was out of this world.”