Staff at the Grosvenor Pulford Hotel and Spa are celebrating after being awarded a prestigious AA Rosette for culinary excellence.
The honour was made following a recent AA inspection of the Cheshire hotel, which was ‘confidently achieved’ thanks to the ‘impressive range of options onsite’ and ‘the depth of all-day dining’.
The inspector’s report also reaffirmed the establishment’s four-star rating, as well as awarding an AA Merit Score of 82% (higher than the UK average of 79%).
As well as the ‘impressive development’ of the recently opened Palm Court restaurant, the annual inspection praised the housekeeping team for the ‘cleanliness and presentation of all areas seen’, as well as stating the ‘hotel boasts much that guests will find commendable, not least spa/leisure facilities and Nelson’s Bar’.
Bedrooms were also celebrated, being described as having excellent condition and ‘a very good standard of décor, design and coordination’.
First introduced in 1912, the AA’s hotel-rating system was the first of its kind in the country and was designed to give customers a transparent method for checking standards at an establishment. Star ratings are reached through an assessment of overall quality, critical areas like cleanliness, hospitality and food, as well as the provision of services and facilities.
Michael Brackney, General Manager of the Grosvenor Pulford Hotel and Spa said: “We’re delighted with the results of the report and the positive findings of our recent inspection.
“The comments from the inspector reflect the hard-work and attention to detail our excellent team pride themselves on daily, whilst showcasing the ongoing progress the hotel continues to make through major investment and development like Palm Court.
“Looking ahead, the report indicated further accolades are possible for the hotel, so we intend to carefully review the excellent suggestions and constructive feedback provided to ensure we continue to best showcase our wonderful facilities, services and location.”