Your Guest Directory

Your Guest Directory


We hope that you are looking forward to enjoying your stay, whether you are joining us for business or leisure. We invite you to begin your stay with us by exploring our guest information directory, where you will find all necessary information to maximise your enjoyment of our hotel.

Don’t forget to explore our guide on what to do in Chester & Cheshire for plenty of inspiration on how to spend your time with us.

Our team are on-hand to assist throughout your visit, should you have any further queries. Please dial 0 from your in-room phone to speak to our reception team, or stop by the main reception front desk.

The hotel is protected by the most up-to-date fire prevention devices and alarm systems. Please make yourself aware of the emergency procedures listed here to further enhance your safety and security.

Your best defense against a fire is to plan ahead:

  • Locate two exits nearest your room. Be sure they are unlocked and unblocked. Then count the doors between your room and exits so you’ll have a reference point if it is smoky or dark.
  • When you hear an alarm, ACT, don’t simply investigate.
  • If the fire is in your room, get out and close the door. Alert your neighbors. Once out, report the fire.
  • If the fire is not in your room, leave if you can. First, feel the door. If it is cool, open it slowly and go to the nearest exit. Crawl if there is smoke. Fresher air will be at the floor. Take your keys so you can go back to your room if you can’t use the exits.
  • If your door is hot, don’t open it. Your room may be the safest place to be. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal from your window. Call the fire department and wait to be rescued.

Baby travel cots are available as a complimentary special request item through the front desk.
The number of available cots is limited and will be provided on a first come, first served basis. Please let our team know as soon as possible if you require this item and we will endeavour to accommodate you.

Breakfast is served in Palm Court between 7:00am and 10:00am (Monday-Friday). On Saturdays and Sundays, breakfast is served between 7:30am and 10:00am

You are welcome to enjoy a full English breakfast in your room. To avail of our room service breakfast, please fully complete the breakfast card available in your room and leave it outside your room before 10:30pm. Please note that any room service orders will incur a £5.00 tray charge.

The historic city of Chester is easily accessible by bus transportation.
The Arriva #1 bus service runs transportation to Chester city center every half hour (subject to weekend and bank holiday hours).
Please check local listings our ask our reception team for today’s services.

Please dial 2, followed by the room number for bedrooms (e.g. 251). For a single numbered bedroom, please place a 0 after the 2 and before the room number, for example, to call room 8 you would dial 208.
Reception (available 7am-11pm): 0
Room Service: 327
Palm Court: 310
Spa by Kasia: 417

To make an external call from your room telephone, please dial 9, followed by the telephone number, for example, 9 01244 570 560.
If you are making an international call then dial 9 00,followed by the country code, city code (drop the 0) and telephone number, for example, 9 0044 1244 570560.
Please note the following call charges apply and will be automatically added to your account:
Local: £0.20 per minute
National: £0.20 per minute
Mobile: £0.50 per minute
International: £1.50 per minute

We kindly ask all hotel guests to check-out of their room by 11am on the date of departure. Should you wish to stay on after this time, please contact our reception team by dialing 0 and they will make every effort to accommodate your request (subject to a late check-out fee of £20 per room). If you would like to store any items of luggage, please make your request at the reception desk and our team will be happy to help.

We are proud to offer two quality restaurants for hotel guests to enjoy during their stay.

Palm Court restaurant, bar and piano lounge

Experience all-day dining which encapsulates refinement and elegance at Palm Court. Refined British and European-inspired dining is perfected within this upscale and luxurious garden room restaurant, with a range of inspired menus awarded for their quality with an AA Rosette.

Monday-Saturday: 10:00am-11:00pm
Sunday: 10:00am-10:00pm

Monday-Thursday: 10:00am-09:30pm
Friday & Saturday: 10:00am-10:00pm
Sunday: 12:00pm-09:00pm

Nelson’s gastropub and bar

Enjoy a warm welcome with plenty of Cheshire charm at Nelson’s, our inviting gastropub and bar boasting where you are welcome to unwind in comfortable surroundings.

Monday-Saturday: 10:00am-10:00pm
Sunday: 10:00am-10:00pm

Monday-Thursday: 12:00pm-09:30pm
Friday & Saturday: 12:00pm-10:00pm
Sunday: 12:00pm-09:00pm

We are proud to be a dog-friendly hotel, where your canine companion is as welcome to stay as you are. Dogs are welcome to join you in Nelson’s, as well as in the bedrooms and hotel grounds. Please note: dogs are not permitted in Palm Court restaurant or Spa by Kasia. We politely ask our guests to keep dogs on a lead whilst in our hotel common areas, and do not leave dogs unattended in bedrooms for an extended period of time during your stay.

£25 charge will apply to your room account if your dog is staying with you, and we will be delighted to provide you with a dog bed, bowl and pack of treats.

Dog treats can also be found on the bar in Nelson’s.

Should you require any additional housekeeping services, including extra linens, towels or toiletries, please contact our reception team by dialing 0 on your in-room telephone and we will be happy to assist.

We offer a full laundry and dry cleaning service (Monday-Friday only). You will find dry cleaning forms and laundry bag in your room. Should you require this service, please fill in the form accordingly and place it in the bag provided, along with your laundry. Please ensure that reception receives this before 9.00am in order for it to be ready for you by the end of the day. Should you require the use of an iron, please dial 0 for reception and ask a member of the team who will gladly bring one to you. When you have finished with the iron, we kindly ask that you drain the water from the iron and leave it outside the room for collection.

We can accommodate left luggage for departing hotel guests.
If you would like to store any items of luggage, please make your request at the reception desk upon check-out. Please note: all luggage is left at the discretion of our hotel guests. Grosvenor Pulford Hotel & Spa cannot be held liable for any damage or loss of property.

Hotel guests are welcome to enjoy the Health Club leisure facilities during their stay, which includes:

  • Indoor swimming pool
  • Jacuzzi
  • Gymnasium
  • Steam room
  • Sauna

Health Club leisure facilities’ opening times

Monday to Friday: 07:00am-10:00pm
Saturday and Sunday: 08:00am to 9:00pm
Bank holidays: 08:00am-08:00pm
Please note: last entry to the leisure facilities is 45 minutes before closing time.
All guests are requested to leave the leisure facilities by 11am on their day of departure.

Child swim times
Children are welcome to use the pool between the hours of 9.00am-11.00am and 2.00pm-5.30pm daily. All children under 16 years must be accompanied by an adult. Please be aware that there is no lifeguard on duty. All guests are requested to leave the leisure facilities by 11am on their day of departure

If you have any lost or found items to report, please contact the reception desk by dialing 0 or contact our Housekeeping on extension 419 from your in-room telephone.

Complimentary parking is available on-site for all registered hotel guests.
CCTV is in operation across the property, including the car park: however, the hotel cannot be responsible for items left in vehicles on the hotel property.

The nearest pharmacy to the hotel is located in the nearby village of Rossett, just 3 minutes’ drive from the hotel.
Click here for directions to get to the pharmacy by car.

Our reception team are at your disposal for all manner of queries and amenities, including:

  • Wake-up calls
  • Newspapers
  • Travel adapters (£10 deposit required)
  • Mail services and photocopying
  • Additional toiletries or stationary
  • Left luggage services
  • Lost and found

Our room service menu is served from Nelson’s from 12.30pm-9pm daily, with selected dishes available 24 hours.
A 12.5% tray and service charge will be applied to any room service orders.

Our hotel operates a strict no-smoking policy throughout the building. We appreciate your understanding and co-operation in observing our no-smoking policy. If we discover evidence that our policy has been flouted, additional cleaning charges to the value of £250.00 will be applied to your account. If you do wish to smoke during your stay, we do ask that you use any of our designated outdoor areas to do so, where ashtrays are provided

If you require a taxi at any point during your stay, a reliable taxi service is provided by:

Alternatively, contact reception by dialing 0 from your in-room telephone and a member of our team will gladly arrange a taxi for you.

Spa by Kasia is our luxury health and wellbeing destination in which guests can enjoy indulgent bespoke treatments and aromatherapies.

Treatments are available at Spa by Kasia at the below times:

Monday-Friday: 9:00am-8:00pm
Saturday: 9:00am-7:00pm
Sunday: 9:00am-6:00pm

Advanced booking is strongly recommended for spa treatments. Please call our Spa reception on 417 from your room telephone and our Spa team will be delighted to assist you.

Please note: Spa treatments are available to hotel guests at an additional cost.

Complimentary WiFi access is available to all guests with unlimited data download at speeds capped at 512kb.

The WiFi network is named GPH Public and requires no password to access. You can connect to the network using your email address or social media accounts.

Cheshire & North Wales


Explore all of the attractions that Chester & Cheshire have to offer. While also taking in the beautiful scenery of North Wales.

Hotels & Inns


Part of a family-run collection of hotels, inns and restaurants.

Enjoy a warm welcome at any of our Cheshire locations.

Nelson Hotels The Bear's Paw

The Bear's Paw

The Bear’s Paw is a delightful 19th century character inn with 17 bedrooms located in the picturesque village of Warmingham.

The Fishpool Inn

The Fishpool Inn

The Fishpool Inn is a charming and popular gastropub positioned on the edge of Delamere Forest.

The Pheasant Inn

The Pheasant Inn

The Pheasant Inn offers 12 bedrooms and enjoys some of the most magnificent panoramic views in Cheshire from its location in the Peckforton Hills.

The Manor

The Manor

The latest addition to the Nelson Hotels & Inns family, The Manor at Greasby is the Wirral’s newest and most stylish restaurant and wedding barn.