Asian Sensory Gardens

Testimonials

Emma and Julian, 6th June 2015

“Julian and I would like to thank all the staff at the Grosvenor Pulford for making our day on Saturday so incredibly special.  Everyone was brilliant, at everything! Maurice and Andrei went above and beyond on Friday as we went through the finer details of table plans, room set up, music etc.  Andrei rescued me when we discovered two place names had the wrong surname on them!  And Maurice was just ace, such a warm, funny, great chap.  I knew the minute I met him that everything was going to be just fine.  Alistair, as our MC, did a top job too; totally putting me at ease and ensuring the day went to plan, despite us running late.  I must also mention the wait staff and bar team who were all superb too.  Plus the lovely Danny on the night shift.  He took care of our gifts and brought Julian and I some much needed sustenance when we eventually made it to our room!  Oh, and then there’s the girls on reception, who have always been so warm and lovely on our many visits – a real credit to the hotel. It was lovely to see Gail before the ceremony too, thank you for coming over.  I was so nervous, as you could see, but your smiling face helped calm those nerves. What a wonderful day we had. I hope I’ve remembered everyone!  Please do pass on our thanks to everyone in front and behind the scenes.  We hope to see you again some day”.

Danielle and James Ellison, 30th April 2015

“We had viewed 6 other venues within the Chester area but we were made to feel at home the second we arrived at the Grosvenor Pulford. We fell in love with the hotel and grounds and the idea that we could have as big or as small a wedding as we liked. We felt our wedding was in total control from the initial meeting right up until the day. We were kept informed of everything and we never had to chase anything up. Gail’s knowledge and professionalism was outstanding. All staff were amazing at what they do. No stress, no mistakes, nothing to worry about. Everything and everybody were so calm and relaxed and this helps you enjoy the day more. The customer service, manners and attitudes were all focused on us having an amazing day and nothing was too much trouble.”

Kevin and Rachel Myers, 4th April 2015 

“In our opinion, the day could not have been any more perfect. Gail was always polite, friendly and professional. Maurice was the same and made the experience fun too. Both members of staff made our lead up completely stress free and all of our requests were met perfectly. All the food on the day was perfect, we had a menu choice for our wedding breakfast and each guest got exactly what they ordered. DJ Simon was phenomenal. We sent him a request list of what we wanted and he did that and more. He kept everyone up on their feet! A big, massive thank you to the Spa too, in particular Agnes for doing an amazing job on my make-up. Also to Sanda and Louise for all treatments the following day.”

Susan and Richard, 21st March 2015

“We had our wedding reception here recently on Sat 21st March 2015. It was the most amazing day and we cannot fault any aspect of the hotel or the service we received. From arriving the day before, to leaving the Monday afterwards, we were treated like royalty.

We can’t thank our dedicated wedding coordinator Gail enough for leading us through the process and helping to plan every last detail. The wedding itself was coordinated and ran by the venue managers, Maurice, Alex and Andrei. They were fantastic! Nothing was too much trouble for them and everything ran like clockwork. The food we received was excellent, and we have received some great comments from our guests regarding this.

The hotel itself is currently undergoing some extensive renovations. We were aware of this prior to the event, and were constantly updated on the progress. Although still taking place over the weekend, the renovations did not impact on our celebration or stay at all. When they are finished the hotel will look even more stunning than it already does.”

Michael and Jayne Pearson, 28th February 2015

“We were made to feel really important and such effort was made by all members of staff to ensure our afternoon/evening was perfect. We hadn’t looked anywhere else as we knew of the great service by word of mouth. We had a self-service buffet as opposed to a fixed menu and all of our guests loved it.”

Mr and Mrs Prosser, 24th January 2015

“We would like to say thanks to Gail for all her help during the planning of our wedding, The whole event from start to finish was amazing and a large part of this was because of herself, Maurice and Alastair.

Maurice and Alastair looked after us and our guests extremely well, nothing was ever an issue for them and they always went the extra mile for us with a smile on their face. They took a lot of the stress out of the day as it was co-ordinated with military precision.

We were blown away with the room for both the ceremony and the evening and our guests commented on how good the food had been from the wedding breakfast through to the breakfast the following morning. I cannot fully put into words how good the hotel have been from start to finish, thanks again.”

Amanda and John Maxwell, 10th January 2015

“We fell in love with the Grosvenor Pulford straight away. Gail and the rest of the team were always very helpful. The food was lovely and the Hotel took great care of our guests with special dietary requirements. The DJ did a great job of keeping everyone up on the dance floor and he didn’t play any cheesy music, at our request! The package we received was brilliant value for money. It was like we had paid tens of thousands of pounds. Fantastic service!”

Lisa and Mike 27th October 2014

“Thank you so much for making our day so memorable and special. All staff were fantastic and the day ran so smoothly. Would especially like to thank Gail for organising the day, down to the last detail and Alistair who dealt with everything superbly. We could not have asked for anything more.”

TripAdvisor Review, September 2014

“Myself and my husband got married here at the end of August. Both ourselves and our families highly recommend this venue if anyone is thinking of getting married. Our friends and family stayed over the night before and the night of the wedding and everyone was looked after very well. Room types are very different, we would recommend booking the new rooms as they are lovely! We used one of the superior deluxe rooms for the bridal suite (room 75) and everyone loved it! It’s like an apartment it’s that big! A special thank you to Alistair the duty manager who made our wedding day run so smoothly and looked after us so well. The service here when they give out the food is the best we have ever seen and our guests complimented this. The wedding food was amazing! Thank you GPH for giving us the best wedding day :)”

Sarah and Anthony, 21st August 2014

“Myself and my wife got married here on the 21st August, and from the moment we chose it they were brilliant. From Gail our wedding co-ordinator who responded to every e-mail in minutes, to the waiters, bar staff and reception on the day and night of the wedding. Alistair the duty manger who looked after us on the day of the wedding was great always keeping us informed of what was happening, but never overwhelming us. The food both at the ceremony and at breakfast was top notch, we had so many guests compliment the venue on the wedding breakfast! I could go on but it really was fanstatic! Many thanks to Gail, Alistair and all the staff at the Grosvenor Pulford!”

Siu and Ridwan 14th June 2014

“I just wanted to say thank you so much for making our wedding day so special. Everything was just perfect, all the guests thought it was really organised and loved the food and loved the place. We’ve been getting a lot of beautiful feedback from everyone which means a lot. Thank you so much for putting up with all my requests and really tailoring it to our needs. Honestly the service I’ve received from the events team has been amazing, I can’t tell you how much I appreciate your support and I will highly recommend your services for the future. Grosvenor Pulford Hotel should be proud to have such a lovely and dedicated team!”

Rachel and David Morris 1st June 2014

“We would like to thank you for making our special day so memorable! The care and attention you gave us was second to none. We would especially like to thank Alistair and Maurice you were both brilliant and a credit to the hotel! Our stay was also amazing and we will not hesitate to recommend you all to anyone.”

Mr and Mrs Roberts 22nd May 2014

“We would just like to say a massive thank you to all staff involved. We had the most amazing day and could not fault anything, neither could any of our guests. The food was amazing, the staff were all very friendly and professional, and everything else was just perfect. It was the best day of our lives, thank you.”

Claire and James 16th May 2014

“From when we made our initial enquiry last year until the end of our wedding day the staff at the hotel couldn’t have been more helpful and friendly.  Special mention must go to Gail who was always on hand to answer any questions we had and made the whole process effortless.  The day itself was amazing, from start to finish it went without a hitch.  Alistair was fantastic, he was so friendly, professional and ensured the day flowed smoothly.   The food was superb as were the grounds and the hotel itself.  We have received so many positive comments from our guests, many have said it was the best wedding they have ever been to, they all loved the food, the venue and the staff.  The night before the wedding, Claire stayed at the hotel along with her family who had travelled from down south, and whilst in the hotel bar, Maurice made a point of coming over to chat and to go through details of the next day and asked whether her mum would like to be escorted to her seat after all the guests were seated, he also had lots of banter with our 4 and 8 year old nephews.  It was these little touches which made it even more special.  We couldn’t have asked for a more perfect day, even the weather was great!  We wouldn’t hesitate to recommend the Grosvenor Pulford Hotel and Spa as a wedding venue, it was amazing.  Thank you!”

Mr and Mrs Mayer 15th March 2014

“From our initial tour, the staff spent more time with us than any other venue we visited. We found Gail very helpful and informative about all aspects of the wedding and very accommodating to our needs. The staff on the day were excellent! Very friendly,  professional and attentive throughout the day.”

Stuart and Barbara Ross 14th March 2014

“Food was 5* and beautifully presented. All the staff was so friendly and accommodating. Our guests said they would love to return.”

Kerry and Matthew Carroll 8th March 2014

“Maurice was excellent and very professional. Our guests commented that the food quality and quantity was excellent.”

Deborah Procter, Saturday 1st February 2014

“I would like to praise all of the wonderful staff who work at the Grosvenor Pulford Hotel. My daughter had her wedding there on Saturday 1st February and it was perfect. All of the staff were friendly, helpful and nothing was too much trouble. Alex and Maurice who supervised the wedding were so good to all of us and we were absolutely amazed at how smoothly everything went. Thanks to both of them, we couldn’t have imagined how special the whole day was going to be. Jade who ran the bar in the Grosvenor Suite was so busy and yet never stopped smiling and a credit to your hotel. Every member of staff we came into contact with from chamber maids, kitchen staff, reception, spa and bar staff were fantastic. Thank you so much!”

Mr and Mrs Parkin 30th January 2014

Everything ran perfectly! So many of our guests commented how impressed they were with the organisation and the staff. The Grosvenor Pulford Hotel & Spa had everything we were looking for from a venue.”

Louise and Jo Johnson-Collins, 21st December 2013 

“Gail was fantastically helpful and put us at ease. She highlighted many things that we had not even considered! Alistair & Maurice were wonderful from start to finish from helping to unload when we first arrived until bidding us goodnight. Alistair in particular went beyond the “call of duty” to ensure that the whole event ran without a single hitch. He was always smiling and we cannot thank him enough for all of his genuine thoughtfulness and professionalism throughout. Even the lovely lady who dressed the Suite took the time to chat to us before and after the day and everyone wished us well.”

Mr & Mrs Evans, 3rd November 2013 

“ The Grosvenor Pulford staff could not do enough for us. We were so pleased with them all. They made our special day extra special. Alastair was lovely even at my most stressful moments before the Civil Ceremony he calmed me down. The food was the best we have ever had and a lot of our guests have now started to go to the Grosvenor Pulford for Carvery on Sundays.” 

Mr & Mrs Higginson, 24th October 2013 

“Excellent customer service, nothing was too much trouble. All staff were professional and attentive and made our day extra special and run smoothly… Amazing value for money. We couldn’t fault any part of the day!” 

Mr & Mrs Shenton, 20th September 2013 

“Gail helped us to plan our day and was very informative, friendly and well organised. We also had a great Master of Ceremonies. Nothing was forgotten, everything looked perfect & all guests had a fantastic day. The photographs look amazing and we loved the Grosvenor Suite – private for all guests to enjoy each other’s company. We felt very at home and very happy with the entire experience. We would definitely recommend and can’t wait to come back to stay.”

Claire & Aiden Berry, 3rd August 2013

“Our day was magical and every tiny detail was perfect.”

Daniel & Kate Dunn, 13th July 2013

“Perfect location, perfect staff, perfect food.”

Mr & Mrs Morris, 8th June 2013

“When we looked around the Grosvenor Pulford, we were given time and space to think about the venue without feeling pressurised and pushed in to making an on the spot decision. This is what made the service stand out for me, in addition to the friendliness of the staff…I liked that Gail met with me on the morning of the Wedding to see myself and the guests off to the ceremony and ensure I had everything I needed…. Alistair was brilliant; polite, well organised and made sure everything was perfect. He was always around without being intrusive. We found all members of staff from reception staff, waiting on staff, cleaners and all the staff on the day to be polite and helpful. Nothing was too much trouble.”

Philippa Robinson/Smith, 24th May 2013

“You have an amazing team who work hard to keep everyone happy.”

Colin Bate & Kevin Dance, Civil Partnership 4th May 2013

“Outstanding! First class service”

Emma & Andy Graham, April 2013

“The staff were fantastic and made us feel like it was the first time that they had supported two Brides. The expertise was out of this world and we were made to feel so special… It  was the best day of our lives and the venue, staff, food and overall experience was out of this world.”

Nicola & Claire Charles-Paget, March 2013

“Natalie who originally showed us around was excellent in every way – very professional and extremely helpful. We had only popped in for a quick look but we were greeted with enthusiasm & professionalism. We immediately felt nothing would be too much trouble and we had no hesitation in making a firm booking…In the week leading up to the big day we contacted Gail several times to make adjustments but nothing was too much trouble – extremely obliging and helpful…. The whole day itself flowed very easily and we were very relaxed… We have already received many comments from our guests as to the high standard of service and the beautiful surroundings.”

Mr & Mrs Roberts, March 2013

“Everyone was amazing. Even though we were the third Wedding of the weekend, we were still made to feel very special. Everything the Hotel was involved in was perfect.”

Rachel & Paul Hough, 20th January 2013

“I would like to thank all members of staff who were working over our Wedding celebrations! Everyone was amazing! All our guests commented on the high standards of the Hotel and beautiful interior of the Hotel. I would love to do it all again!…John the Night Porter kept me company the night before the Wedding when I couldn’t sleep and went walking round the Hotel at 4.30am. Made me a pot of teaa and listened to me getting nervous. Got the wedding albums out for me to look at and get excited. He was a complete star…Becky from the Spa did my make up. Very friendly and lovely on the day – again nothing was too much trouble….The DJ was very friendly, played requests and even let my nephew (aged 5) sing his favourite song. Very friendly!”

Rebecca Brade, 31st December 2013

“I would like to take this opportunity to thank all of the staff at the Grosvenor Pulford Hotel & Spa for making Clare and myself feel so special, from the night before our Wedding when Clare stayed over to the day after when Clare received a big hug from Maurice when we returned to collect our things. We would like to give a special thanks to Alastair who was on hand to ensure the whole day ran smoothly and what appeared to us, so effortlessly….We would also like to let you know that a number of our guests who have been to a lot of Weddings elsewhere have said what a brilliant day they had and that it was the best Wedding that they had been to.”

Clare & Steve Bryant, 28th December 2012

“The Grosvenor Pulford out-stands any other venue I have visited. I have recommended the Grosvenor Pulford Hotel & Spa to everyone I have spoken to and if I could get married again (same husband!) I definitely would!…Gail helped me to plan my Wedding day. She was so welcoming and professional. Nothing was too much trouble. She was always on hand to discuss matters and change details…Maurice would always welcome me and my family whenever we visited the Grosvenor Pulford (Wedding Fayres, Meals, Drinks etc). He was outstanding on our Wedding day and made everyone laugh. Alastair and Maurice made the perfect team and it showed on my day…The food on the day was beautiful, nice and hot and amazing! All my guests made brilliant comments about the food. Happy guests, happy me!…A big thanks too to the waiters and waitresses who breezed in and out, with people not noticing they had been served, which was amazing. They were captured on my Wedding video and looked and acted professional. Very attentive and very nice to see their smiles… All of the staff were very attentive including the staff at Reception who were very welcoming… We were extremely satisfied and happy and will be coming back to celebrate our first Wedding Anniversary.”

Gail & Ian Evans-Matthias, 10th December 2012

“Grounds, Hotel, Staff, Function Room, Bedrooms, Food – Brilliant! Would recommend to everybody. Every aspect of our special day exceeded our expectations. Couldn’t fault anything, felt very special. Everything just flowed beautifully. Everybody was very polite, nothing was too much trouble. Very high standards. “

Gemma & Jonathan Haggarty, 6th October 2012

“All of the staff at the Wedding act as if it is the first Wedding they have done. They don’t ever look bored of yet another Wedding. Fresh, enthusiastic, willing, friendly and so much more… Alastair was with us for all of the Wedding and was amazing. Maurice was there too. He puts you at ease and made us feel like we were King & Queen for the day. We felt so special… The staff were so organised and professional at all times and were so happy to help with anything… We will come back and stay in this Hotel for many years to come.

Jenny & Chris McAuley, 5th October 2012 

” I recently got married at this hotel in September and the whole day and stay was amazing, not just because it was our wedding day but also because of the attention to detail and professionalism of all the staff. Everything was perfect, and the food was gorgeous. I had several of my guests contact us after the wedding, just to say how much they enjoyed their time spent in the Grosvenor Pulford, never mind my wedding! Really couldn’t praise the place and its entire staff enough for giving us such a fantastic day to remember.”

Tripadvisor review, December 2012

“This is just a quick note to say thank you so so much for a truly exquisite experience. Our wedding was absolutely amazing. Our guests had a fabulous time and it was down to the dedicated staff at the Grosvenor. The attention to detail was out of this world.”

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