Happy couples, guests, families and friends.
TripAdvisor Review, 23rd September 2017
Where do I start? I can’t recommend the Grosvenor Pulford enough, we got married here on the 14th September and had the most perfect day ever. The hotel is beautiful, the food is outstanding and the staff are lovely. I stayed at the hotel the night before the wedding too with a large party of the wedding guests in various rooms as well, not one person could fault their rooms etc. We all had a meal in Nelsons the night before and as previous visits the food was amazing. The wedding itself was incredible and I would like to thank all of the staff for making our day as wonderful it was; Alistair you were outstanding as our Master of Ceremonies and Emma & Catherine, you did us proud as our Wedding Coordinators, we can’t thank you enough, you are all assets to the Grosvenor Pulford. The whole venue in its entirety can’t be faulted, so many of our guests have expressed that they are already planning a return visit and we are definitely planning on returning to a place, that now holds a very special place in our hearts, numerous times in the future.
TripAdvisor Review, 19th September 2017
Myself and my husband married here on the 24/08/2017 and what a day we had, we can not praise the staff through out enough in making our day as amazing as it was, Ourselfs and a huge party of our wedding guest stayed the night before the wedding aswell as the night of the wedding and everybody stated how lovely the place and the grounds were and also the staff. from getting us booked in to our rooms to serving a party of nearly 30 in the nelsons bar ( with a few children running about might I add lol) there was not one thing we could pick at . Our day well what can I say our master of ceremonies was ben and he did everything he could to make our day run as perfect as it was to even adding an extra table on to our meal without hesitation and made sure we was happy with everything throughout the day and evening. I would like so say a massive massive thank you to carol who was amazing(from even applying balm to a blister I got)and helping my daughter with her dress to calming my dad down and just doing everything she possibly could to make us happy she is such a nice lady and even came to see us 2 days after the wedding to make sure everything still went well after she left at 11pm as we stayed on for a few days after the wedding. The hotel itself is lovely the rooms we had the night before the wedding were perfect and then the room we had the night of and for the extra nights we stayed was amazing and the spa and food were of high standard as well. all round amazing place and could not recommend this place and the staff enough honestly. we have booked to stay for 3 nights next year for our anniversary and will be doing for the future. Thank you all so much.
Louise and Nigel Goldsmith, 13th May 2017
Emma Simon, Wedding Coordinator was extremely efficient, professional and attentive throughout the whole process. An absolute credit to the Hotel . She made everything seem so smooth. Nothing at all was too much trouble and she always responded to emails on the same day. Again, Alastair is a credit to the Hotel. He helped the day go without a hitch! Everyone commented on the standard of food, the good food portions and taste. We even had ‘HAPPY BIRTHDAY’ written on the dessert plates for Nigel and 2 guests, it went down a treat!
Adina and Dean Rutter, 11th May 2017
Emma Smith did brilliantly and was lovely, helping us to plan our Wedding Day. On the day itself, Alastair was brilliant too and we cannot commend him enough. The DJ (Simon) was ace! Very helpful and went above and beyond to accommodate our requests. Special thanks to Jade too, in Reception. You have it down to a tee. Thank you for keeping the high standards and doing a brilliant job!
Mr and Mrs Mayers, 8th April 2017
Maurice showed us around the venue and made us feel very welcome. He was massively enthusiastic and funny! Katherine and Emma helped plan the big day and were both helpful and accommodating – nothing was too much trouble for them. We had an amazing day and our thanks go to ALL of the staff.
Natalie and Kate Beer, 24th March 2017
We visited the Hotel for a birthday celebration, loved the hotel so much due to the amazing staff and booked our wedding as a result! Emma was fantastic, helpful, courteous and very professional throughout. The Master of Ceremonies on the day was fantastic too. The food was out of this world – massive thank you to the Chef! I work in customer service and your team far exceeded my expectations. You’ve impressed our guests that much that they are all looking to come back to stay for weekend breaks.
Carolyn and David, 26th November 2016
Just had to email to thank you, your team and all of the staff at the Grosvenor Pulford for making our day the most perfect one possible. Thank you both, especially you Katherine, for your continued patience and understanding, when I did get a bit “bridezilla-ish”. You bent over backwards to help me plan my perfect day, just the way I wanted it. The hotel looked stunning, the Belgrave suite was just how I had visualised it and the whole day was perfect from beginning to end. Maurice and the team were so professional, attentive and spot on with the service David, I and every one of our guests received. Please pass on this email to him and his staff. Every one of my guests were impressed with the venue, the food and the service, just a pity I was too churned up to eat most of mine, luckily my new husband has hollow legs and finished off each course for me! What I did eat was delicious though. I cannot fault the hotel, staff or whole experience in any way, and will always recommend it for important functions to anyone who will listen! David a day I wish you and all of the staff a fabulous, busy and successful Christmas and I am positive we will return to the hotel many times in the future.
Mr & Mrs Jones, 6th November 2016
We were lucky enough to hold our wedding at the Grosvenor Pulford on Sunday 6th November 2016 and what a day it was! On the run up to the day the staff couldn’t have been more helpful. On the day itself we were bowled over by the attention to detail and the way we were treated. Nothing was too much trouble, the food and service was first class and our guests absolutely loved our choice of venue. I can’t recommend this hotel enough and can’t wait to return for a night away. Written with genuine thanks, Mr & Mrs Jones.
Lyndsey Butcher, 8th October 2016
Katherine and Emma were both excellent – knowledgeable and always true to their word. It was great to be recognised around the venue even without an appointment. On the day, Alastair went above and beyond to make our requests happen.
Laura and Jamie Moorcroft, 8th October 2016
This was the first venue we visited and fell in love with it as soon as we saw it. Great sized function rooms and bedrooms. Extremely well presented, clean and tidy. Katherine was great from start to finish, always responsive to emails and great when we met up to discuss everything. Everything went perfect on the day because Maurice, along with other staff members were so helpful. The rooms were beautifully presented and the lighting was fab!
TripAdvisor Review, September 2016
Our son and his fiancé got married at The Grosvenor Pulford on September 3rd, this was arranged at very short notice after their original venue went in to administration. The staff, food and organisation were just amazing, they gave us a fantastic day and we can’t thank them enough. I have to mention Maurice who made sure everything was perfect for us, he is a real asset to the Grosvenor and he just ensured everything ran smoothly and went without a hitch. We stayed overnight and our room was beautiful and absolutely spotless, the bed was one of the most comfortable I’ve ever slept in. Breakfast the following morning was excellent plenty of choice and everything was well cooked and hot. The service once again was excellent. All the staff we encountered were friendly, polite and efficient and a credit to the hotel. I would highly recommend The Grosvenor Pulford to anyone thinking of staying or thinking of arranging a function there.
TripAdvisor Review, September 2016
This hotel and the staff are absolutely amazing. We had our wedding there, but have stayed numerous times before and had faultless service. Anyway, back to the wedding! The planning from Katherine and the team was second to none and she constantly put us at ease. On the day, Alastair was seamless and we’ve never encountered an event that ran so smoothly and professionally; comments that were echoed by our guests throughout the day and night. We simply can’t praise the hotel staff enough. Nothing was too much trouble. The food, accommodation and service were excellent and all our guests said the same, Whatever you are doing, keep doing it. We’ll look forward to returning as a married couple and feel like we are catching up with old friends. Thanks again for making our perfect day just perfect in every way.
Hannah and Steven Orsler, 9th September 2016
No other venue came close to the Grosvenor Pulford. The staff influenced our choice even more so as they were so helpful. I knew I wouldn’t be stressing out as they answered every question with help, advice and support. We had a PERFECT day!
Dan and Lucy Woolfenden – 3rd September 2016
Katherine was brilliant. She had less than 4 weeks to organise our day and the whole day was amazing. Maurice was fantastic too. His organisation of the day was perfect. He kept us informed every step of the way.
Mr & Mrs Lloyd, 2nd September 2016
We booked our wedding on the day we viewed the hotel. We fell in love with it! Katherine was brilliant and answered our endless emails efficiently on the run up to the day. On the day itself, Alastair was very welcoming from the minute we arrived in our wedding car! He made everything run to perfection. We felt like royalty from the minute we arrived the night before, until we checked out 2 days later! All guests commented on how lovely the food was. The children, vegetarians and fussy adults (!) all had individual meals made for them on the day. Perfect venue, perfect staff! Would 100% recommend it!
Clare-Anne & Declan Fielding, 18th August 2016
We found Katherine to be professional & knowledgeable however more importantly she made us feel welcome, at ease and nothing was too much trouble. She made us feel like friends, not just clients. The fact that we will miss our pre-wedding meetings exemplifies how outstanding she is in her role as wedding coordinator. Michael Roberts was also extremely attentive to all our needs. He even offered to entertain our young nephew to allow his parents to watch our first dance! The function suite looked amazing and super exceeded our expectations. Not only did we enter the room with gasps of WOW (!) – our guests were also blown away by the way the room was set up.
Liam and Kate Allmand, 13th August 2016
Maurice literally made our day the best day ever! He really did an amazing job at remaining calm and offering solutions to ensure that we had an outdoor ceremony. Katherine was fantastic and more importantly patient. Everyone commented on the food quality, it was great – in particular the hog roast at night time. The Big Beat did our evening party and they were fantastic!
Sweta and Andrew Barlett, 8th August 2016
Thank you, Katherine, Maurice, Alastair, Bobby and all of the Grosvenor Pulford Hotel & Spa team for working above and beyond to deliver perfection of the highest standard on our wedding day. Thank you for your patience and relaxed attitude on the day to ensure everything ran smoothly for us. Our guests were truly blown away by the excellent quality of your service and friendly attitude throughout the day. All of of guests loved the Vegetarian menu we had for our wedding breakfast and the wine selection at Cirro’s Brasserie. So many of our guests still talk about the big portions that was served during our Wedding Breakfast and mention how unique this really is. A special thanks for decorating The Grosvenor Suite and Cirro’s Brasserie as we had requested for the Civil Ceremony, Wedding Breakfast and Evening Reception. We know how difficult this must have been with everything we had asked for including; decorating the room with the Kenyan Safari animals, but you made it happen and it all looked so much better than we had ever imagined! Andrew and I have had wedding blues for so long now as our day was so perfect thanks to your hard work. We have joked several times of planning a wedding again at the Grosvenor Pulford Hotel & Spa so we can re-live the day again! Working with you was such an amazing experience and you truly gave us our dream wedding! Thank you so much for everything. Words cannot show you the level of our gratitude. We are really looking forward to visiting you on our First Anniversary to build some new memories at The amazing Grosvenor Pulford Hotel & Spa!
Trip Advisor Review, July 2016
What a fantastic weekend we have all had, we have just arrived home from our Son and new Daughter-in Law’s wedding weekend and I can’t express how happy we are. The hotel and the staff were so amazing making sure everything was made special for the happy couple and all of our guests. Maurice and the staff team were outstanding! Nothing was too much trouble. The wedding day went really well and it was down to Maurice and his fantastic team.
Mr & Mrs Budge, 2nd July 2016
Fantastic thanks to Maurice and his team at the Grosvenor Pulford & Spa Hotel, we recently had our wedding here and the standard of service is excellent, we would recommend the hotel to anyone who is looking for a great venue for their wedding
Trip Advisor Review, July 2016
A really big thank you to Maurice, manager of the hotel who stayed true to his promise of looking after us. Along with Alistair and all the staff at the hotel they helped us to have an amazing day at our daughter’s wedding. Nothing was too much trouble and organisation was first class. This is an exceptional venue and gardens that make it a perfect place for a wedding. Our thanks to Matt Baker the wedding singer for bringing a touch of mania into the proceedings that was great fun. Would highly recommend the venue and make sure to ask for Maurice.
Mr and Mrs Macgregor, 17th June 2016
I would like to thank wedding coordinator Katherine for helping to organize my daughter’s wedding reception on 17 June 2016. Her ‘nothing is too much trouble’ approach and overall professionalism and efficiency made the day an outstanding success for the bride and groom, family and guests. Every guest commented that the food, service and setting was second to none, and the day moved seamlessly into the evening celebration. We should like to thank Maurice and all members of the Grosvenor team for making the whole day so special and memorable. The hotel gardens and wonderful interior made for some spectacular photographs.
Anna & Daniel Phillips, 20th May 2016
Maurice was so helpful & friendly, as was Alastair and Katherine was very calming especially while waiting to go into the ceremony….All the food was served quickly and hot. Brilliant quality….The Grosvenor Suite was exactly as I wanted, if not better….The DJ was very attentive and played all the music we asked….. We had a fabulous wedding and loved every second of it!
Mr & Mrs Eager, 16th May 2016
We both loved this venue. We felt as though Gail never tried to oversell it as the venue spoke for itself. We instantly felt a calm & relaxing atmosphere and this is exactly what we were looking for….We visited the Hotel a lot during the build up to our wedding and every time we did, the professionalism of all the staff was exceptional. Nothing was ever a problem. We were always made to feel so welcome. All of our guests could not believe how beautiful the venue was. The service from the Hotel went above and beyond our expectations.
Jodie and Nathan, 14th April 2016
Me and my partner Nathan were lucky enough to get married at this gorgeous venue. We’ve fell in love with the place and will be returning regularly! The gorgeous gardens and modern decor was just beautiful for pictures and just to look at. Always so clean. Me and my best friend stayed the evening before the big day, and anything we needed was never too much hassle for any of the staff. Unbelievably helpful. Katherine, our events organiser was incredible through out the planning of the wedding. Couldn’t have done it stress free if it wasn’t for her. Alastair looked after the wedding, what a treasure he was! Always around to see if we were OK and just done an amazing job organising everything all day and making us feel as ease the whole time. Through out the day until now, we’ve had so many compliments on the staff and the food especially. Our guests were so impressed with everything and we couldn’t of wished for a more perfect day. The rooms are just beautiful. We upgraded to room 51, would recommend 100%. We plan to book this room on a spa day shortly and thoroughly enjoy the Grosvenors facilities!! Thank you so much to the Grosvenor team!!! You were amazing.
Father of the bride – 19th March 2016
We cannot thank Katherine Green enough for her help and guidance and for responding to our ever changing needs on the lead up to the wedding day. The Grosvenor Pulford Hotel & Spa made this a lovely and magical day.
Becky and James – 19th March 2016
Just want to say ‘Whow’ and what an experience, perfect in every way, so thank you to Katherine and all of the staff at the Grosvenor who made the wedding of Beccy and James on the 19th of March such a special day. I so much appreciate your input in accommodating our ever changing needs right up until the date of the wedding, and it absolutely worked, I cannot praise the Grosvenor staff enough, but in particular Katherine and your immediate colleagues (Emma) in your particular area within the Grosvenor.
I could go on for hours praising you and your colleagues but to put it briefly – the day was perfect in every way. So thank you so much for making it special and please share my praises with whoever you would like, in particularly your immediate manager or suchlike.
Mark and Mark – 19th March 2016
I have just got back from my wedding here and it was absolutely fantastic. I cannot fault a single thing with either the venue or the staff. We were very well looked after, anything that needed done was done without need to chase up. Everything flowed perfectly with no hitches. I cannot thank them enough for everything, they have made a very special day, perfect. Thank you for everything! If you are considering this venue for your marriage or any celebration then I cannot recommend them highly enough.
Jeff and Maria Nevitt – 31st December 2015
The hotel and it’s staff ensured we created the PERFECT day! How can you improve on perfect!? I only wish we could get married every day. We can’t thank you enough.
Amy and Adam Walton – 7th November 2015
When I first enquired about getting married at the hotel, Gail was very helpful and sent me details very quickly. She was excellent at helping with every step of our planning, as well as extremely organised and professional. Alastair went above and beyond our expectations on our wedding day. He was not only extremely attentive to us but also to all of our guests… He overheard that I wasn’t happy with what the florist had done for the tables before I got married and he corrected it for me before my guests saw. Nothing was too much trouble for him. Thank you for making our day perfect.
Neil and Moya Geering – 20th June 2015
“Right from our first contact with Gail, the planning and organisation of our wedding has been excellent and the service throughout the day was exemplary. Particularly worthy of note is Maurice, whose attention to detail along with his organisational and management skills, were a credit to himself and the hotel. The team of serving staff did an excellent job, even with the choice menu that we had offered guests. Everyone’s glasses were always kept full too. The food was to a very high standard in both taste and presentation, and the function suite was beautifully decorated and arranged. All of our guests have been exceedingly complimentary about everything that the Grosvenor Pulford Hotel & Spa provided and the service they received. Planning and organising a wedding is a daunting task and one you hope will result in a day to remember. With the help, support and very high level of professionalism of all the hotel staff involved in planning and running ours, we had a perfect and memorable day that far exceeded our hopes and expectations.”
Mr and Mrs Robinson, 19th June 2015
“Never in my wildest dreams did I think our wedding day would be as fantastic as it was! We have been regular visitors to the hotel for many years and have always found the staff to be brilliant, friendly and helpful. On the day of our wedding they lived up to their reputation spectacularly. I was also really impressed with the businesses recommended for our wedding; the flowers from Vivid were absolutely beautiful and I cried when I saw them. Nerys, the harpist, was also brilliant; she is an absolutely lovely lady and so talented. The photographer and harpist kept telling me that even though they do a lot of work in other venues, the Grosvenor Pulford Hotel & Spa is by far the best at organising weddings, which I do believe is true.”
Sarah and Matthew, 13th June 2015
“The Grosvenor Pulford Hotel & Spa is an absolutely amazing place to celebrate your wedding! The staff are absolutely wonderful and well organised; I didn’t have a thing to worry about on the day. We would like to give a special mention to Gail, the wedding planner, Maurice, and particularly Alistair who all guided us through the day expertly. I stayed the night before in one of the recently refurbished rooms with a lovely view overlooking the Grosvenor Suite. Four members of our wedding party also ate at the brasserie on the eve of our wedding day and the food was sublime. The hotel’s porters brought all our luggage to our room and breakfast the next day was lovely with plenty of choice. The suite where we got married was perfect and the grounds outside are ideal for pictures, especially the Asian Sensory Garden, although one of the advantages of this hotel is there are also plenty of places inside as well. The wedding breakfast was perfect, served quickly and everyone commented how lovely the meals were with plenty of choice for children, vegetarians and gluten free diners. The hog roast in the evening was wonderful. We used some of the hotel’s recommended services; the florist, violinists, DJ and make-up technicians at the spa all did their jobs wonderfully and on time with no concerns. I moved rooms and all my things were packed up and moved to the executive suite together with two pork batches when we returned to our rooms at 1.30am! Any residents can use the bar, which is open 24 hours a day! Some of our guests used the spa facilities and we will definitely be booking a return visit next year to enjoy this element of the hotel and enjoy a more peaceful break. A wonderful hotel that we definitely recommend for anyone considering a wedding or a romantic break away.”
Emma and Julian, 6th June 2015
“Julian and I would like to thank all the staff at the Grosvenor Pulford for making our wedding day on Saturday so incredibly special. Everyone was brilliant, at everything! Maurice and Andrei went above and beyond on Friday, as we went through the finer details of table plans, room set up, music and so on. Andrei rescued me when we discovered two place names had the wrong surname on them! And Maurice was just helpful, such a warm, funny, great chap. I knew the minute I met him that everything was going to be just fine. Alistair, as our Master of Ceremonies, helped create an excellent day; totally putting me at ease and ensuring the day went to plan, despite us running late. I must also mention the waiting on staff and bar team who were all superb too, as well as Danny on the night shift. He took care of our gifts, and brought Julian and I some much needed sustenance when we eventually made it to our room! The girls on reception, who have always been so warm and lovely on our many visits, are a real credit to the hotel. It was lovely to see Gail before the ceremony too, and we thank her for coming over. I was so nervous but her smiling face helped calm those nerves. What a wonderful day we had and I hope I’ve remembered everyone! Please do pass on our thanks to everyone in front and behind the scenes. We hope to see you again!”
Hannah & Mark Wildbore, 30th May 2015
“From day one, Gail and Emma have always been there for us throughout the planning of our wedding day and, even when we changed our minds a few times, nothing was too much trouble! At every step of our wedding day, Alastair was there willing to lend a hand. We felt very well looked after and he even helped to chop up the maid of honour’s dinner when she was preoccupied with her 2 year old son. We heard nothing but positive comments about the food and were even left a plate of food in our room for when the night ended. The function suite was stunning and exactly what we had hoped for. The dance floor was never empty all night so that speaks volumes; Simon was very friendly, helpful and approachable.”
Anna and Matt, 9th May 2015
“Even though the hotel was going through major building work, it didn’t detract from our special wedding day. Our bedroom was very stylish, with a four poster bed and a jacuzzi bath. The food at the brasserie was exceptional, with a good choice at breakfast. The Asian Sensory Garden adjacent the spa is a must and made a fantastic back drop to our wedding photographs. From the minute we arrived to the minute we departed, we both loved every moment of our wedding weekend. A very special mention must go to Maurice, the hotel manager. Nothing was too much trouble, he went out of his way, along with his staff, to make sure the wedding ran smoothly and without any stress. Thank you Maurice, you were fantastic! We both can’t wait to return next year to celebrate our anniversary.”
Danielle and James Ellison, 30th April 2015
“We had viewed six other wedding venues within the Chester area but we were made to feel at home the second we arrived at the Grosvenor Pulford Hotel & Spa. We fell in love with the hotel and grounds and the idea that we could have a wedding as big or as small as we liked. We felt our wedding was in total control from the initial meeting right up until the day. We were kept well informed and never had to chase anything up. Gail’s knowledge and professionalism was outstanding. All staff were amazing at what they do. No stress, no mistakes, nothing to worry about. Everything and everybody were so calm and relaxed, which helped us all enjoy the day. The customer service, manners and attitudes were all focused on us having an amazing day and nothing was too much trouble.”
Kevin and Rachel Myers, 4th April 2015
“In our opinion, the day could not have been any more perfect. Gail was always polite, friendly and professional. Maurice was the same and made the experience fun too. Both members of staff made our lead up completely stress free and all of our requests were met perfectly. All the food on the day was perfect, we had a menu choice for our wedding breakfast and each guest got exactly what they ordered. DJ Simon was phenomenal. We sent him a request list of what we wanted and he did that and more. He kept everyone up on their feet! A big, massive thank you to the Spa too, in particular Agnes for doing an amazing job on my make-up. Also to Sanda and Louise for all treatments the following day.”
Susan and Richard, 21st March 2015
“We had our wedding reception here recently on Sat 21st March 2015. It was the most amazing day and we cannot fault any aspect of the hotel or the service we received. From arriving the day before, to leaving the Monday afterwards, we were treated like royalty.
We can’t thank our dedicated wedding coordinator Gail enough for leading us through the process and helping to plan every last detail. The wedding itself was coordinated and ran by the venue managers, Maurice, Alex and Andrei. They were fantastic! Nothing was too much trouble for them and everything ran like clockwork. The food we received was excellent, and we have received some great comments from our guests regarding this.
The hotel itself is currently undergoing some extensive renovations. We were aware of this prior to the event, and were constantly updated on the progress. Although still taking place over the weekend, the renovations did not impact on our celebration or stay at all. When they are finished the hotel will look even more stunning than it already does.”
Michael and Jayne Pearson, 28th February 2015
“We were made to feel really important and such effort was made by all members of staff to ensure our afternoon/evening was perfect. We hadn’t looked anywhere else as we knew of the great service by word of mouth. We had a self-service buffet as opposed to a fixed menu and all of our guests loved it.”
Mr and Mrs Prosser, 24th January 2015
“We would like to say thanks to Gail for all her help during the planning of our wedding, The whole event from start to finish was amazing and a large part of this was because of herself, Maurice and Alastair.
Maurice and Alastair looked after us and our guests extremely well, nothing was ever an issue for them and they always went the extra mile for us with a smile on their face. They took a lot of the stress out of the day as it was co-ordinated with military precision.
We were blown away with the room for both the ceremony and the evening and our guests commented on how good the food had been from the wedding breakfast through to the breakfast the following morning. I cannot fully put into words how good the hotel have been from start to finish, thanks again.”
Amanda and John Maxwell, 10th January 2015
“We fell in love with the Grosvenor Pulford straight away. Gail and the rest of the team were always very helpful. The food was lovely and the Hotel took great care of our guests with special dietary requirements. The DJ did a great job of keeping everyone up on the dance floor and he didn’t play any cheesy music, at our request! The package we received was brilliant value for money. It was like we had paid tens of thousands of pounds. Fantastic service!”
Lisa and Mike 27th October 2014
“Thank you so much for making our day so memorable and special. All staff were fantastic and the day ran so smoothly. Would especially like to thank Gail for organising the day, down to the last detail and Alistair who dealt with everything superbly. We could not have asked for anything more.”
TripAdvisor Review, September 2014
“Myself and my husband got married here at the end of August. Both ourselves and our families highly recommend this venue if anyone is thinking of getting married. Our friends and family stayed over the night before and the night of the wedding and everyone was looked after very well. Room types are very different, we would recommend booking the new rooms as they are lovely! We used one of the superior deluxe rooms for the bridal suite (room 75) and everyone loved it! It’s like an apartment it’s that big! A special thank you to Alistair the duty manager who made our wedding day run so smoothly and looked after us so well. The service here when they give out the food is the best we have ever seen and our guests complimented this. The wedding food was amazing! Thank you GPH for giving us the best wedding day :)”
Sarah and Anthony, 21st August 2014
“Myself and my wife got married here on the 21st August, and from the moment we chose it they were brilliant. From Gail our wedding co-ordinator who responded to every e-mail in minutes, to the waiters, bar staff and reception on the day and night of the wedding. Alistair the duty manger who looked after us on the day of the wedding was great always keeping us informed of what was happening, but never overwhelming us. The food both at the ceremony and at breakfast was top notch, we had so many guests compliment the venue on the wedding breakfast! I could go on but it really was fanstatic! Many thanks to Gail, Alistair and all the staff at the Grosvenor Pulford!”
Siu and Ridwan 14th June 2014
“I just wanted to say thank you so much for making our wedding day so special. Everything was just perfect, all the guests thought it was really organised and loved the food and loved the place. We’ve been getting a lot of beautiful feedback from everyone which means a lot. Thank you so much for putting up with all my requests and really tailoring it to our needs. Honestly the service I’ve received from the events team has been amazing, I can’t tell you how much I appreciate your support and I will highly recommend your services for the future. Grosvenor Pulford Hotel should be proud to have such a lovely and dedicated team!”
Rachel and David Morris 1st June 2014
“We would like to thank you for making our special day so memorable! The care and attention you gave us was second to none. We would especially like to thank Alistair and Maurice you were both brilliant and a credit to the hotel! Our stay was also amazing and we will not hesitate to recommend you all to anyone.”
Mr and Mrs Roberts 22nd May 2014
“We would just like to say a massive thank you to all staff involved. We had the most amazing day and could not fault anything, neither could any of our guests. The food was amazing, the staff were all very friendly and professional, and everything else was just perfect. It was the best day of our lives, thank you.”
Claire and James 16th May 2014
“From when we made our initial enquiry last year until the end of our wedding day the staff at the hotel couldn’t have been more helpful and friendly. Special mention must go to Gail who was always on hand to answer any questions we had and made the whole process effortless. The day itself was amazing, from start to finish it went without a hitch. Alistair was fantastic, he was so friendly, professional and ensured the day flowed smoothly. The food was superb as were the grounds and the hotel itself. We have received so many positive comments from our guests, many have said it was the best wedding they have ever been to, they all loved the food, the venue and the staff. The night before the wedding, Claire stayed at the hotel along with her family who had travelled from down south, and whilst in the hotel bar, Maurice made a point of coming over to chat and to go through details of the next day and asked whether her mum would like to be escorted to her seat after all the guests were seated, he also had lots of banter with our 4 and 8 year old nephews. It was these little touches which made it even more special. We couldn’t have asked for a more perfect day, even the weather was great! We wouldn’t hesitate to recommend the Grosvenor Pulford Hotel and Spa as a wedding venue, it was amazing. Thank you!”
Mr and Mrs Mayer 15th March 2014
“From our initial tour, the staff spent more time with us than any other venue we visited. We found Gail very helpful and informative about all aspects of the wedding and very accommodating to our needs. The staff on the day were excellent! Very friendly, professional and attentive throughout the day.”
Stuart and Barbara Ross 14th March 2014
“Food was 5* and beautifully presented. All the staff was so friendly and accommodating. Our guests said they would love to return.”
Kerry and Matthew Carroll 8th March 2014
“Maurice was excellent and very professional. Our guests commented that the food quality and quantity was excellent.”
Deborah Procter, Saturday 1st February 2014
“I would like to praise all of the wonderful staff who work at the Grosvenor Pulford Hotel. My daughter had her wedding there on Saturday 1st February and it was perfect. All of the staff were friendly, helpful and nothing was too much trouble. Alex and Maurice who supervised the wedding were so good to all of us and we were absolutely amazed at how smoothly everything went. Thanks to both of them, we couldn’t have imagined how special the whole day was going to be. Jade who ran the bar in the Grosvenor Suite was so busy and yet never stopped smiling and a credit to your hotel. Every member of staff we came into contact with from chamber maids, kitchen staff, reception, spa and bar staff were fantastic. Thank you so much!”
Mr and Mrs Parkin 30th January 2014
“Everything ran perfectly! So many of our guests commented how impressed they were with the organisation and the staff. The Grosvenor Pulford Hotel & Spa had everything we were looking for from a venue.”
Louise and Jo Johnson-Collins, 21st December 2013
“Gail was fantastically helpful and put us at ease. She highlighted many things that we had not even considered! Alistair & Maurice were wonderful from start to finish from helping to unload when we first arrived until bidding us goodnight. Alistair in particular went beyond the “call of duty” to ensure that the whole event ran without a single hitch. He was always smiling and we cannot thank him enough for all of his genuine thoughtfulness and professionalism throughout. Even the lovely lady who dressed the Suite took the time to chat to us before and after the day and everyone wished us well.”
Mr & Mrs Evans, 3rd November 2013
“ The Grosvenor Pulford staff could not do enough for us. We were so pleased with them all. They made our special day extra special. Alastair was lovely even at my most stressful moments before the Civil Ceremony he calmed me down. The food was the best we have ever had and a lot of our guests have now started to go to the Grosvenor Pulford for Carvery on Sundays.”
Mr & Mrs Higginson, 24th October 2013
“Excellent customer service, nothing was too much trouble. All staff were professional and attentive and made our day extra special and run smoothly… Amazing value for money. We couldn’t fault any part of the day!”
Mr & Mrs Shenton, 20th September 2013
“Gail helped us to plan our day and was very informative, friendly and well organised. We also had a great Master of Ceremonies. Nothing was forgotten, everything looked perfect & all guests had a fantastic day. The photographs look amazing and we loved the Grosvenor Suite – private for all guests to enjoy each other’s company. We felt very at home and very happy with the entire experience. We would definitely recommend and can’t wait to come back to stay.”
Claire & Aiden Berry, 3rd August 2013
“Our day was magical and every tiny detail was perfect.”
Daniel & Kate Dunn, 13th July 2013
“Perfect location, perfect staff, perfect food.”
Mr & Mrs Morris, 8th June 2013
“When we looked around the Grosvenor Pulford, we were given time and space to think about the venue without feeling pressurised and pushed in to making an on the spot decision. This is what made the service stand out for me, in addition to the friendliness of the staff…I liked that Gail met with me on the morning of the Wedding to see myself and the guests off to the ceremony and ensure I had everything I needed…. Alistair was brilliant; polite, well organised and made sure everything was perfect. He was always around without being intrusive. We found all members of staff from reception staff, waiting on staff, cleaners and all the staff on the day to be polite and helpful. Nothing was too much trouble.”
Philippa Robinson/Smith, 24th May 2013
“You have an amazing team who work hard to keep everyone happy.”
Colin Bate & Kevin Dance, Civil Partnership 4th May 2013
“Outstanding! First class service”
Emma & Andy Graham, April 2013
“The staff were fantastic and made us feel like it was the first time that they had supported two Brides. The expertise was out of this world and we were made to feel so special… It was the best day of our lives and the venue, staff, food and overall experience was out of this world.”
Nicola & Claire Charles-Paget, March 2013
“Natalie who originally showed us around was excellent in every way – very professional and extremely helpful. We had only popped in for a quick look but we were greeted with enthusiasm & professionalism. We immediately felt nothing would be too much trouble and we had no hesitation in making a firm booking…In the week leading up to the big day we contacted Gail several times to make adjustments but nothing was too much trouble – extremely obliging and helpful…. The whole day itself flowed very easily and we were very relaxed… We have already received many comments from our guests as to the high standard of service and the beautiful surroundings.”
Mr & Mrs Roberts, March 2013
“Everyone was amazing. Even though we were the third Wedding of the weekend, we were still made to feel very special. Everything the Hotel was involved in was perfect.”
Rachel & Paul Hough, 20th January 2013
“I would like to thank all members of staff who were working over our Wedding celebrations! Everyone was amazing! All our guests commented on the high standards of the Hotel and beautiful interior of the Hotel. I would love to do it all again!…John the Night Porter kept me company the night before the Wedding when I couldn’t sleep and went walking round the Hotel at 4.30am. Made me a pot of teaa and listened to me getting nervous. Got the wedding albums out for me to look at and get excited. He was a complete star…Becky from the Spa did my make up. Very friendly and lovely on the day – again nothing was too much trouble….The DJ was very friendly, played requests and even let my nephew (aged 5) sing his favourite song. Very friendly!”
Rebecca Brade, 31st December 2013
“I would like to take this opportunity to thank all of the staff at the Grosvenor Pulford Hotel & Spa for making Clare and myself feel so special, from the night before our Wedding when Clare stayed over to the day after when Clare received a big hug from Maurice when we returned to collect our things. We would like to give a special thanks to Alastair who was on hand to ensure the whole day ran smoothly and what appeared to us, so effortlessly….We would also like to let you know that a number of our guests who have been to a lot of Weddings elsewhere have said what a brilliant day they had and that it was the best Wedding that they had been to.”
Clare & Steve Bryant, 28th December 2012
“The Grosvenor Pulford out-stands any other venue I have visited. I have recommended the Grosvenor Pulford Hotel & Spa to everyone I have spoken to and if I could get married again (same husband!) I definitely would!…Gail helped me to plan my Wedding day. She was so welcoming and professional. Nothing was too much trouble. She was always on hand to discuss matters and change details…Maurice would always welcome me and my family whenever we visited the Grosvenor Pulford (Wedding Fayres, Meals, Drinks etc). He was outstanding on our Wedding day and made everyone laugh. Alastair and Maurice made the perfect team and it showed on my day…The food on the day was beautiful, nice and hot and amazing! All my guests made brilliant comments about the food. Happy guests, happy me!…A big thanks too to the waiters and waitresses who breezed in and out, with people not noticing they had been served, which was amazing. They were captured on my Wedding video and looked and acted professional. Very attentive and very nice to see their smiles… All of the staff were very attentive including the staff at Reception who were very welcoming… We were extremely satisfied and happy and will be coming back to celebrate our first Wedding Anniversary.”
Gail & Ian Evans-Matthias, 10th December 2012
“Grounds, Hotel, Staff, Function Room, Bedrooms, Food – Brilliant! Would recommend to everybody. Every aspect of our special day exceeded our expectations. Couldn’t fault anything, felt very special. Everything just flowed beautifully. Everybody was very polite, nothing was too much trouble. Very high standards. “
Gemma & Jonathan Haggarty, 6th October 2012
“All of the staff at the Wedding act as if it is the first Wedding they have done. They don’t ever look bored of yet another Wedding. Fresh, enthusiastic, willing, friendly and so much more… Alastair was with us for all of the Wedding and was amazing. Maurice was there too. He puts you at ease and made us feel like we were King & Queen for the day. We felt so special… The staff were so organised and professional at all times and were so happy to help with anything… We will come back and stay in this Hotel for many years to come.“
Jenny & Chris McAuley, 5th October 2012
” I recently got married at this hotel in September and the whole day and stay was amazing, not just because it was our wedding day but also because of the attention to detail and professionalism of all the staff. Everything was perfect, and the food was gorgeous. I had several of my guests contact us after the wedding, just to say how much they enjoyed their time spent in the Grosvenor Pulford, never mind my wedding! Really couldn’t praise the place and its entire staff enough for giving us such a fantastic day to remember.”
Tripadvisor review, December 2012
“This is just a quick note to say thank you so so much for a truly exquisite experience. Our wedding was absolutely amazing. Our guests had a fabulous time and it was down to the dedicated staff at the Grosvenor. The attention to detail was out of this world.”